Enjoy special offers and discounts delivered to your inbox.
Política de reembolso
Exchanges & Returns Policy and Information:
We make sure that our products are: clean, complete, wearable, with 100% functionality and without any defect or damage. Each product is verified by a team member to certify the statement above.
There could be many reasons to exchange or return an item or order, but if by any reason, the customer finds any defect or damage, please contact us, so we can assist and guide you through the process.
All exchanges and returns must be made on or before 30 calendar days from the date of purchase on the receipt or proof of purchase. Shipping fees will not be refunded. Four (4) collections are Final Sales: Sale, Women's Sale, Men's Sale, and Kids & Youth Sale.
Women's and girls swimwear such as: bikini tops, bikini bottoms, and paddle suits) can not be exchanged or returned, by orders of the Puerto Rico's Health Department. This applies to USA and P.R.'s customers.
Complete Skateboards, Skateboard decks, Surf Board Traction Pads, and Surf Leashes can not be exchanged, or returned. These items are only available for In-store pickup, or Curbside pickup; and the customer will be responsible for verifying the product while in the store picking up the order, or outside as a curbside pickup.
Yes, we ship our products to the United States, U.S. Military Bases, and Puerto Rico!
Puerto Rico's customers:
If you're in Puerto Rico you may exchange or return your order in-store within 30 days from the purchase date; We have 8 physical stores and with a valid proof of purchase a team member will help you. (V alid proof of purchase: "screen-shot" of the order; order confirmation e-mail with payment information; a printed receipt) If you are in P.R. but can't visit the store, we can create a prepaid shipping label to print-at-home so you can ship the package or product back to us. The fee for this prepaid label varies and will be covered by you, the customer. Any initial shipping fees will not be refunded. Keep on reading for more details.
- Exchanges: The customer can exchange the merchandise in-store. A valid proof of purchase with listed items and final price is required, as prices online and in physical locations may vary. The customer can exchange the items for another size, or for any other available item, of the same or higher price. The customer must cover any difference in price created if the price of the item is higher than the item to be exchanged; If the price of the item is lower, the remaining amount will be returned as a credit in our physical stores.
- Returns: Merchandise with reduced prices or in sales collections can not be returned or exchanged. The customer may return the regular-priced merchandise in-store. A proof of purchase with listed items and final price is required, as prices online and in physical locations may vary. The customer may choose between the following options: We will create a store credit for the total amount of the items to be returned; The store credit can be used at any of our 8 physical stores in Puerto Rico, after 24 hours from the date and time stated on the receipt, or right-away on the same store where created. No cash refund, since the initial payment was online. Any refund will be issued digitally to the initial payment method used in the online store.
Additional important information:
- Defective merchandise refers to all merchandise showing manufacturing flaws or defects. The term defective does not include flaws arising from excessive or improper use, scratches, worn or faded soles, damage or loss of ornaments, faded merchandise, merchandise that stains the skin or stockings, discomfort, or incorrect size.
- When requesting a refund, transactions will be processed using the original form of payment. The value credited shall be equal to the value paid, and the transaction shall be conditioned in accordance to the stipulations of the original offer. Shipping fees are non-refundable (if applicable).