Política de envío

Covid 19 updates from the USPS Postal Service: U.S. Postal Service Priority Mail products and First-Class packages may require more time to be delivered due to limited transportation availability as a result of the ongoing Coronavirus Disease (COVID-19) impacts to the United States.
  • In-store pickup Information:

The local pick up orders can not be picked-up/processed on the same day as purchased because we have to make sure that the item is in-stock on the store that you prefer to pick your items, plus all the pickups are processed at our warehouse and then, the orders are transported to the corresponding stores...

Its super important that you, leave us your telephone number and your e-mail, so we can communicate and let you know your pickup date. That way, you will know when your order is fully ready, because the team from that store will call you, and you may visit the store for a quick stop or enjoy our newest service: curbside pickup.

The pickup hours may vary. Orders made on Fridays, Saturdays, Sundays, and Mondays will be processed and sent to corresponding stores on Tuesdays, if the items on each order are in-stock. This process may take up to 4 business days. Orders made on the rest of the week, are processed daily, but not transported to the stores on the same day.

Please, send us a message or add an order note with your desired pickup store, in case that the options are not show at the moment of the checkout. 

Call (787) 878-2761 for any help, or additional info. This number will connect you directly to our online store. We're available Monday - Friday from 8:00am - 6:00pm AST

The available stores for in-store pick up are:

1- P.R. Premium Outlets, Barceloneta: 787-970-0905
2- Plaza del Norte Mall, Hatillo: 787 815 3870
3- Plaza del Sol, Bayamón: 787 778 0805
4- San Patricio Plaza, Guaynabo: 787 707 8422
5- Plaza Isabela, Isabela: 787 830 1230
6- Mayaguez Mall, Mayaguez: 787 834 5440
7- Plaza del Caribe, Ponce: 787-284-8822

Search for us on Google Maps! Also, we've created a "Store Locator" page on the website, it is available on the main menu.

Orders made on weekends will be processed on Mondays and Thursdays by order of arrival. Please make sure to provide a valid e-mail address or a telephone number so we can contact you if any of the items on your order are not available.  We promise that we won't call you for anything else.

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 FREE SHIPPING OFFER INFO. & EXCLUSIONS

If your orders exceeds $99 (before taxes for PR residents), it qualifies for Free Shipping. There are some exclusions:

Notice: this articles are available for In-store pickups, Curbside Pickups, and Paid Shipping Methods.

The shipping method used for these "free shipping" transactions is "USPS Priority Mail" If you need/wish to receive your order sooner, we recommend you to add the Priority Mail Express service, which takes less days to arrive at your home or postal place. This last option is covered by the customer.

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 Shipping Methods for orders that don't apply for the "Free Shipping" offer:

    We offer USPS priority mail, USPS parcel post, and USPS first class package. The Priority Mail Service will take 1-3 (business days, after processed and scanned at the postal office) for Puerto Rico's orders, and 3 to 7 business days for any US (50 states) order (after the order has been processed, packed, and scanned by the postal officer). To enjoy the Priority service, you must select it on the "checkout" page. Once that we leave the orders at the Post Office, we do not have any control of the arriving time. Be advised, that since the start of the Covid-19 pandemic, all the arriving times and dates may be affected.

    The First class service is used for small items; It usually has a lower cost and it will take 3-7 business days (after the order has been processed,packed and scanned by the postal officer) to arrive; this applies for PR and USA orders. 

    We also offer the Priority Mail EXPRESS Service. This is our premium service because your order will arrive in just 1-2 business days, once the order is processed, and scanned by the post officer. To make sure that its shipped on the same-day, the order has to be made between: Monday 8:00am - Thursday 11:00am. The Post Office ships these packages at 3:00pm. If your order is outside of this parameters, the service will be affected. 

    All of the mentioned before applies once that the order is fully processed and left on the post office.

    Make sure that you provide us with a correct and valid address, so your order arrives on time and to your desired place. We are not responsible for lost or returned packages if the customer provides an incorrect address. Once that we drop the package orders on the Post Office, we don't have any control of the arrival dates, delays, or lost packages. If the order gets lost or returned because of an incorrect address (provided by the customer at the checkout), the customer will be responsible for the shipping fees to receive the order back again. If you're in P.R., we can send the order to your nearest store and that way you don't have to pay an additional shipping fee. All other others will be re-sent by mail.

    Orders made on weekends will be processed on Mondays and Thursdays by order of arrival. Please make sure to provide a valid e-mail address or a telephone number so we can contact you if any of the items on your order are not available.  We promise that we won't call you for anything else.