We are based in Puerto Rico and ship to the USA and its territories. Most orders with a total of $100 or more, ship for free via USPS Ground. Customers from Puerto Rico can select between the In-Store Pickup or Shipping options at the checkout. Exclusions apply; visit our Shipping Policy for more info.

We offer free store pickups for our customers in Puerto Rico, where we are based. Select the desired pickup store while checking out. For more info about the pickups, visit our Policies section in the main and footer menus.

Our customer service is human and tailored for each customer. Contact us via e-mail: customerservice@theroompr.com, phone call/Whatsapp: (787) 203-9321 and we'll get back to you.